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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. MAIL ORDER HOURS OF OPERATION MON - SAT 9.00am - 5pm Orders are not processed on Sunday, bank holidays and over Christmas / New Year. MAKING YOUR ORDER All prices are quoted in GBP sterling (£) Free postage will apply to orders of £45 or more. All orders of £50 or more will be sent recorded delivery and will require a signature on delivery. However, should you require recorded delivery on any order of £25 and above please tell us in the 'order comments' box when you come to checkout and we will send your order recorded with no additional charge. We accept orders by post, phone or online. Payment options: We accept payment by all major debit or credit cards and Paypal or by telephone. We are currently only able to offer online orders to addresses within the United Kingdom. If you live outside the UK please telephone us for orders and quotes for shipping. We do not charge VAT on any items. DESPATCH & DELIVERY We pride ourselves on our rapid service and we aim to dispatch all orders on the same day if they are placed before 2pm Mon to Friday. Orders placed on weekends or Bank holidays are dispatched on the next working day, although this may be longer during busy periods. Delivery is usually via Royal Mail 1st class for smaller orders and Royal Mail recorded for service for order values of £50 and over. We can despatch to an alternative delivery address, but goods cannot be left unattended. However, should you require recorded delivery on any order of £25 and above please tell us in the 'order comments' box when you come to checkout and we will send your order recorded with no additional charge. Express delivery can be arranged and will be charged at cost. Please contact us on 01258 472229 to request express delivery. There are, unfortunately, times when delivery fails to meet expectations. In these circumstances we will do our utmost to find out where the package has gone astray & keep you fully & promptly informed. We reserve the right to charge for any unpaid items sent by ourselves for which we are unable to claim compensation from the relevant delivery agency for whatever reason. STOCK LEVELS We endeavour to maintain stock levels, but there may be occaisions when items become unexpectedly out of stock due to high volume of orders. If an item is essential to your order please let us know and we will contact you if it is out of stock. Mail order staff may be able to give a broad indication of delivery times. If your needs are very specific or urgent we will be happy to contact you with more detailed information. RETURNS We want you to be happy with your order, but if for any reason you are dissatisfied with your purchase and wish to return all or part of it please contact us before sending items back. In this way we can deal with your return as swiftly and efficiently as possible. For non-faulty goods your return should be made within 7 days of receipt and returned items should be in perfect, unused (ie normally unopened) condition. You are also liable for return postal charges except for items sent as substitutes. Replacement goods in exchange for returns will be considered a new order and subject to our standard post and packing charges. If you have received a faulty/damaged item please contact us as soon as possible after receipt of your order to arrange a replacement or refund. Please note that we should receive items before any refund or replacement can be made. For all returns we strongly recommend you obtain proof of posting. COMPLAINTS In the unlikely event that our service or product does not meet your expectations then please let us know as soon as possible,either by telephone or in writing. We will investigate your complaint thouroughly and wherever possible do what we can to put things right. PRODUCT CONSISTENCY Our jewellery is hand made & often constructed of natural materials, some variation in colour & size should therefore be allowed for. We do our best to reflect the colour and detail goods precisly in the photgraphs of each item but allowances should be made for slight variations. Semi precious beads and stones are natural and will also vary in size and colour. All our jewellery and jewellery findings comply with EU Nickel Directives. TITLE TO GOODS All goods supplied by Beads with a Twist remain our property until all outstanding payments are made in full.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Beads with a Twist. The collective work includes works that are licensed to Beads with a Twist. Copyright 2003, Beads with a Twist ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Beads with a Twist or purchasing Beads with a Twist products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Beads with a Twist or to purchase Beads with a Twist products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Beads with a Twist. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Beads with a Twist used in the site are trademarks or registered trademarks of Beads with a Twist

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Beads with a Twist disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Beads with a Twist does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Beads with a Twist does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Beads with a Twist shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Beads with a Twist has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Beads with a Twist product is mistakenly listed at an incorrect price, Beads with a Twist reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Beads with a Twist reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Beads with a Twist shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Beads with a Twist without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Beads with a Twist may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Beads with a Twist.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Beads with a Twist products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Beads with a Twist products) must be commenced within one (1) year after the claim or cause of action arises. Beads with a Twist's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Beads with a Twist may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Beads with a Twist or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Beads with a Twist does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Beads with a Twist is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Beads with a Twist reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Beads with a Twist in its sole discretion.

You agree to indemnify, defend, and hold harmless Beads with a Twist, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Beads with a Twist may link to sites operated by third parties. However, even if the third party is affiliated with Beads with a Twist, Beads with a Twist has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Beads with a Twist. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Beads with a Twist seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

My Rewards Programme.

(The MyRewards Programme has now ended in accordance with its original terms and conditions set out below:)

Terms & Conditions Overview

When you enroll in the MyRewards ("Program"), you agree to be bound by these Program Terms and Conditions. Beads with a Twist reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Beads with a Twist may change the Program benefits, MyReward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing this site in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. For questions regarding the Myrewards Program, Participants may also call 01258 472229(9 a.m to 5 p.m., ( Monday through Saturday excluding Bank Holidays).

MyReward credits accrue and may be redeemed in accordance with these Program Terms and Conditions. Beads with a Twist may further restrict the Program based on your place of residence.

When you obtain MyReward credits, you have obtained a limited license from Beads with a Twist as described in the these Program Terms and Conditions. Accrued MyReward credits are not your property. MyReward credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of MyReward credits is null and void. Accrued MyReward credits may not be combined with any other Program Participant's MyReward credits. All accrued MyReward credits will be forfeited upon your withdrawal from or termination of the Program.


To the fullest extent allowed by law, Beads with a Twist retains ownership rights in any and all MyReward credits and grants you a limited, non-exclusive, non-transferable license to use MyReward credits only as specifically designated by Beads with a Twist as part of the Program. In the event that your account is cancelled or terminated by you or by Beads with a Twist for any reason, then you will no longer have the right to use any MyReward credits stored in or otherwise associated with your account, without any compensation to you or any liability of Beads with a Twist. Once MyReward credits are deleted from your account, they will not be reinstated, except at Beads with a Twist's sole discretion. Your only recourse and rights, if any, with respect to MyReward credits obtained by you is to redeem such MyReward credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated from time to time in Beads with a Twist's sole discretion.

You are encouraged to redeem MyReward credits stored in your account. Beads with a Twist reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and ales of MyReward credits previously permitted.In such cases, Beads with a Twist generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing MyReward credits for eligible offers, as designated at such time by Beads with a Twist in its sole discretion; however, Beads with a Twist makes no guarantee there will be any such redemption offers available at such time.

The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of MyReward credits is not a commitment by Beads with a Twist to maintain or continue to make such offers in the future. MyReward credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of MyReward credits can change at any time. Beads with a Twist have no obligation to continue making offers available for redemption of MyReward credits. In addition, we may limit your use MyReward credits stored in your account, including applying limits to: the number of MyReward credits you may have stored in or credited to your account balance at one time, the number of MyReward credits you may redeem within a given time period (for example, one day), or the number of MyReward credits you may obtain per promotion. We will remove MyReward credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.